AI where it pays for itself.
Everyone is selling AI. We start by working out which of your processes can support it — and which cannot yet.
- CCaaS
- AI
- WFM & QM
- Omnichannel
- Real-time agent coaching
- Predictive analytics
- Governance & compliance
What we cover
CX & AI — the full scope.
Click any line for what it means in practice, and where we tend to push back.
Measured impact
What AI and CX intelligence work has produced.
Knights of Columbus
+10%
CSAT with agent coaching and assist
Knights of Columbus
15–30%
improvement in first-contact resolution
SJI
20–40%
faster speed of answer
The market
Providers we evaluate for CX & AI
A representative set, not the full roster. Names shown are illustrative of depth in this practice.
Cresta
Level AI
yellow.ai
Observe.AI
Kore.ai
CallMiner
Poly AI
Pindrop
Sanas
Genesys
NICE
Five9
Zoom
8x8
Omelia.ai
RingCentralStart with an assessment, not a quote.
We'll map what you have, what it costs and what the alternatives look like — and you keep the output whether you buy through us or not.